STRAYER CALL CENTER LEAD ENTRY
incoming number is: 
marketing code is  

[If the caller is a student seeking technical support from Strayer University for online classes, give the student the following phone number to call:1-877-642-2999]

Strayer University's School Code for FAFSA: 001459 (FAFSA = Free Application for Federal Student Aid)
  • Thank you for calling Strayer University. My name is __________,
  • [State your name at the start of the call]]
  • How can I help you?
  • [Caller will probably ask for information – i.e. “I’m calling for information on classes”.]
  • I will be happy to pass your request for information along to an Admissions Officer when the University offices open at 8 a.m. Eastern time tomorrow.
  • Let me get some contact information from you so that the admissions officer can call you back tomorrow.
  • [or Monday if the call is on a weekend]
First Name
Last Name
Street Address
Address 2
City
State
Zip
  • (At the very least, GET A STATE AND A ZIP CODE—must have a zip code for the lead to route to the appropriate campus, and must have a state to know which programs are available to the lead to select from)
  • What is the best phone number to reach you at tomorrow?
  • (or, if on a Saturday or Sunday, “What is the best phone number to reach you at on Monday?)
Day Phone  <-- Do not remove this default unless there is a day phone to add! thanks!
Secondary Phone
  • And what is your email address?
Email
  • (Repeat email address to confirm)
  • What is your highest level of education?
Education Level
  • What program are you interested in receiving information about?
  • Degrees and programs can be read from these drop-downs.
Degree
Program
  • Are you an active duty member of the U.S. Military?
Active member of the US military? Yes
No
  • (Read back information to caller to confirm accuracy).
  • Thanks again for your interest in Strayer University. I will ensure that your request is given to an admissions officer who can follow up with you tomorrow to answer any questions you have.
  •  
  • (Optional -- if necessary)
  • If at any time, caller asks for specific information, such as, “how much is tuition,” “do you offer x program,” response is:
  • Unfortunately, I don’t have access to that information, but I can assure you that an admissions officer will call you back tomorrow (or Monday if call is on a weekend) and can help you with those and any other questions you might have
Additional Comments